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Privacy Policy

At TechSonet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Business details

b. Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

c. Project & Communication Data

When you contact us or use our services (Custom Software, WhatsApp Automation, AI Automation), we may collect:

  • Business requirements
  • Chat/message data (only when required for automation setup)
  • API credentials (securely handled)

2. How We Use Your Information

We use your data for:

  • Providing custom software development services
  • Setting up and managing WhatsApp automation systems
  • Developing and deploying AI automation solutions
  • Improving our website and services
  • Communicating project updates and support
  • Sending important notifications (no spam)

3. Data Security

We implement industry-standard security practices to protect your data:

  • Secure servers & encryption
  • Limited access to sensitive data
  • Regular monitoring and updates

Your data is never sold or misused.

4. Third-Party Services

We may use trusted third-party services such as:

  • Cloud hosting providers
  • Payment gateways
  • APIs (e.g., WhatsApp Business API, AI services)

These providers have their own privacy policies, and we ensure only necessary data is shared.

5. WhatsApp & AI Automation Data Usage

For our WhatsApp Automation and AI Automation services:

  • We only process data required to deliver automation
  • Messages are handled as per client configuration
  • We do not store conversations unnecessarily
  • We comply with platform policies (e.g., Meta policies)

6. Cookies

We may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve performance

You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent

To request this, contact us at: support@techsonet.com

8. Data Retention

We retain your data only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Business operations

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us:

TechSonet
Email: support@techsonet.com